At AAA Flower Store we are committed to providing exceptional service and products. If, for any reason, you are not completely satisfied with your gift or its delivery, please do not hesitate to contact us.

Our network of florists uses only the freshest flowers available for their hand-made bouquets to ensure that you can send flowers with confidence. And since every arrangement is personally delivered, we offer same-day delivery on most orders.

AAA Flower Store is unable to cancel or change orders already in process at the florist, en route or delivered. Same-day orders are processed immediately, and usually cannot be changed. If you are calling about an order that is scheduled to be delivered today, call +1 646-878-6005. For other changes, email customer service.

Occasionally, substitutions of flowers or containers are necessary due to temporary, regional availability issues. If this is the case with the gift you’ve selected, our experienced florists will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value.

At AAA Flower Store, we make every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order, please let us know.

Sales Tax is calculated on each order. The rate of the sales tax depends on the local rate at the delivery address.

All orders for flowers and plants that are delivered in New York City are charged $10.00

AAA Flower Store uses the industry’s leading security technology to ensure that your order will be safe and secure. Please read our Satisfaction Guarantee and Security and Privacy policies for more information. For your convenience, AAA Flower Store accepts Visa, MasterCard, and American Express.

CURRENTLY WE DO CHARGE ADDITIONAL SERVICE $10.00 FOR DELIVERIES WITHIN THE NEW YORK CITY.

We encourage you to place your order online for the fastest possible service, but if you prefer, please feel free to call in your order. You can reach us anytime at +1 646-878-6005.

The florists in our AAA Flower Store network are experienced at making deliveries to hospitals. When placing your order, please be sure to include the hospital name and telephone number, the name of the recipient and room number or ward of the recipient.

AAA Flower Store will send your gift bouquet in accordance with facility procedures, as most hospitals do not allow florists to personally deliver to individual rooms. Please note that many ICU patients are not permitted to receive flowers. Please check with the hospital before placing your order.

Every AAA Flower Store gift bouquet is personally hand-delivered by an industry professional, and we make every effort to deliver your order as quickly as possible.

Most of our products can be delivered the same day. To assure same-day delivery, orders must be received before 2:00 PM, Monday – Sunday in the recipient’s time zone. Orders received after that time may be delivered the following day.

Regretfully, we are unable to guarantee time of delivery to rural route addresses, hotels, hospitals, military bases or cemeteries. To request a specific delivery time, please type it into the Special Instructions field during checkout. We will do our best to accommodate your preferences.

Before major holidays, we recommend that you place your orders at least five days in advance.

If you have specific instructions for the delivery of your gift bouquet, please note them in the Special Delivery Instructions field during checkout. In all other cases, if the recipient is not at home when the neighbourhood florist attempts a delivery, they will either:

Call the recipient to schedule an appropriate delivery time

- Leave a note on the recipient’s door asking them to contact the florist to schedule a delivery time
- Leave the arrangement in a covered, secure area of the home (porch, garage, or other entrance)
- Leave the gift bouquet with a neighbour and place a message on the recipient’s door with this information

Shortly after you place an order, you’ll receive an Order Confirmation e-mail. Please put this in a safe place, as it will include all the details of your order, including an order number, in the event you need to contact us.

We are happy to help you send flowers internationally. Please call us at +1 646-878-6005for assistance.