Flower You

646 655 0560

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The Flower You Guarantee
At Flower You we are committed to providing exceptional service and products. If, for any reason, you are not completely satisfied with your gift or its delivery, please do not hesitate to contact us.

Our network of florists uses only the freshest flowers available for their hand-made bouquets to ensure that you can send flowers with confidence. And since every arrangement is personally delivered, we offer same-day delivery on most orders.

Order Changes and Cancellations
Flower You is unable to cancel or change orders already in process at the florist, en route or delivered. Same-day orders are processed immediately, and usually cannot be changed. If you are calling about an order that is scheduled to be delivered today, call 646 655 0560. For other changes, email customer service.

Problems With an Order
At Flower You, we make every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order, please let us know.

Sales Tax
Sales Tax is calculated on each order. The rate of the sales tax depends on the local rate at the delivery address.

Service Charge 
We do not charge additional service for all flower and plant orders delivered in the U.S. and Canada.

Delivery Policy
Every Flower You gift bouquet is personally hand-delivered by an industry professional, and we make every effort to deliver your order as quickly as possible.

Most of our products can be delivered the same day. To assure same-day delivery, orders must be received before 2:00 PM, Monday - Sunday in the recipient's time zone. Orders received after that time may be delivered the following day.

Regretfully, we are unable to guarantee time of delivery to rural route addresses, hotels, hospitals, military bases or cemeteries. To request a specific delivery time, please type it into the Special Instructions field during checkout. We will do our best to accommodate your preferences.

Before major holidays, we recommend that you place your orders at least five days in advance.

Delivery to Hospitals
The florists in our Flower You network are experienced at making deliveries to hospitals. When placing your order, please be sure to include the hospital name and telephone number, the name of the recipient and room number or ward of the recipient.

Flower You will send your gift bouquet in accordance with facility procedures, as most hospitals do not allow florists to personally deliver to individual rooms. Please note that many ICU patients are not permitted to receive flowers. Please check with the hospital before placing your order.

Recipient Not Home
If you have specific instructions for the delivery of your gift bouquet, please note them in the Special Delivery Instructions field during checkout. In all other cases, if the recipient is not at home when the neighbourhood florist attempts a delivery, they will either:

Substitution Policy
Occasionally, substitutions of flowers or containers are necessary due to temporary, regional availability issues. If this is the case with the gift you've selected, our experienced florists will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value.

Payment Options
Flower You uses the industry's leading security technology to ensure that your order will be safe and secure. Please read our Satisfaction Guarantee and Security and Privacy policies for more information. For your convenience, Flower You accepts Visa, MasterCard, and American Express.

CURRENTLY WE DO NOT CHARGE ADDITIONAL SERVOCE FEES FOR DELIVERIES WITHIN THE USA

. We encourage you to place your order online for the fastest possible service, but if you prefer, please feel free to call in your order. You can reach us anytime at 646 655 0560.

International Orders
We are happy to help you send flowers internationally. Please call us at 646 655 0560 for assistance.

Order-Related E-mails
Shortly after you place an order, you'll receive an Order Confirmation e-mail. Please put this in a safe place, as it will include all the details of your order, including an order number, in the event you need to contact us.


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